What to Do If Your Talking Head Video Failed and Credits Weren't Refunded

If your talking head video generation failed in Cinema Mode and your credits weren't automatically refunded, don't worry—this article will help you understand what happened and how to get your credits back.

Why Do Talking Head Videos Fail?

Talking head videos can fail for several reasons, but the most common issue is audio length exceeding 1 minute. The system currently has difficulty processing talking head generations with audio files longer than 60 seconds, which can cause the generation to fail.

Known Issues:

• Audio longer than 1 minute: Videos with audio exceeding 60 seconds are more likely to fail
• Custom uploads: Using custom uploaded audio and images with the Veed Lipsync model
• Multiple failures: If one generation fails, others in the same batch may also fail

What Happens to My Credits?

When a talking head generation fails, the system should automatically refund your credits. However, in some cases, this auto-refund may not process correctly, leaving you without your credits.

Typical credit cost: Talking head videos typically cost 600 credits per generation, so multiple failures can result in significant credit loss (1,200-2,400 credits or more).

How to Get Your Credits Refunded

If your talking head generation failed and you weren't automatically refunded:

1. Contact support immediately through the chat widget in your dashboard
2. Provide the following details:
   • Which mode you used (Cinema Mode - Talking Head)
   • The lipsync model you selected (e.g., Veed Lipsync)
   • Whether you used custom uploads (audio and image)
   • Screenshots of the failed generations
   • How many generations failed
3. Wait for support to investigate: The team may be able to recover your failed generations or issue a credit refund

How to Avoid This Issue

Until this issue is fully resolved, follow these best practices:

• Keep audio under 1 minute: Limit your talking head audio to 60 seconds or less
• Split longer content: If you need longer videos, break them into multiple shorter segments
• Test with short clips first: Before generating multiple videos, test with a short audio clip to ensure it works
• Monitor your generations: Check the status of your generations and contact support immediately if you see failures

What Is the Team Doing About This?

The development team is aware of this issue and is working on implementing a hard cap for audio length to prevent generations from failing. This will help ensure that videos exceeding the supported length are blocked before credits are deducted.

Still Having Issues?

If your talking head videos continue to fail or you haven't received your credit refund after contacting support, please reach out again with your ticket details. The support team is committed to resolving these issues and ensuring you get your credits back.