Why Am I Being Charged But Have Zero Credits or Missing Influencers?
If you're being charged monthly but your account shows zero credits or your AI influencers have disappeared, you likely have multiple Influencer Studio accounts with different email addresses.
Understanding Multiple Accounts
Influencer Studio allows you to create accounts with different email addresses. When this happens:
Your subscription and charges may be connected to one email address
You may be logging in with a different email address
Credits and AI influencers are tied to specific accounts and don't transfer between them
How to Check Which Account Has Your Subscription
To identify which account is being charged:
Check your email inbox for payment receipts from Influencer Studio
Look at the email address listed on the receipt
Try logging in with that email address instead
How to Access Your Correct Account
Once you've identified the email address connected to your subscription:
Log out of your current account
Go to the Influencer Studio login page
Sign in using the email address from your payment receipts
Your credits and AI influencers should now be visible
What If I Want to Consolidate My Accounts?
Unfortunately, credits and AI influencers cannot be transferred between accounts. If you want to use a single account:
Cancel the subscription on the account you don't want to use
Continue using the account that has your AI influencers and content
Set up a new subscription on your preferred account if needed
Still Need Help?
If you've checked all your email addresses and still can't locate your credits or influencers, please contact support with:
All email addresses you may have used to create accounts
Screenshots of your payment receipts
The name of the missing AI influencer(s)