Why Can't I Get a Refund After Deleting My Account?

If you've deleted your Influencer Studio account and are requesting a refund, please note that refunds cannot be processed after account deletion. This policy is outlined in our Terms and Conditions, which all users agree to when creating an account.

Why Refunds Aren't Available After Account Deletion

When you delete your account, all associated data, purchase history, and account information are permanently removed from our systems. This makes it impossible to verify purchases, process refunds, or restore any content or credits.

Our Terms and Conditions explicitly state this policy to ensure users are aware before taking the irreversible step of deleting their account.

What to Do If You're Having Technical Issues

If you're experiencing problems with Influencer Studio—such as being unable to upload photos or use features—please contact support before deleting your account. Our team can help troubleshoot issues and find solutions.

Common issues like photo upload problems can often be resolved by:

• Checking your internet connection
• Trying a different browser or clearing your cache
• Ensuring your photos meet the required format and size specifications
• Verifying that your account has sufficient credits

Before Deleting Your Account

If you're considering deleting your account due to technical difficulties or dissatisfaction, we strongly recommend:

• Contacting our support team first to see if we can resolve your issue
• Reviewing our refund policy in your account settings
• Understanding that account deletion is permanent and prevents any future refund requests

Need Help?

If you're experiencing technical issues or have questions about our refund policy before deleting your account, please reach out to our support team during business hours (9 AM - 5 PM PDT, Monday-Friday). We're here to help resolve any problems you're facing.