Why Am I Still Being Charged After Canceling My Subscription?
If you've canceled your subscription and deleted your account but are still seeing charges, this article will help you resolve the issue quickly.
Common Causes of Continued Charges
- Subscription not fully canceled: Sometimes canceling your account doesn't automatically cancel the underlying payment subscription with your payment provider (like PayPal or your credit card processor).
- Multiple subscriptions: You may have multiple active subscriptions if you signed up more than once with different email addresses or payment methods.
- Delayed processing: Payment processors may take 1-2 billing cycles to fully process a cancellation.
- Account deletion vs. subscription cancellation: Deleting your account and canceling your subscription are separate actions. Both need to be completed to stop charges.
How to Stop the Charges
Step 1: Verify Your Subscription Status
Log back into your Influencer Studio account (or create a new one with the same email if you deleted it) and check your billing settings to confirm whether any active subscriptions remain.
Step 2: Cancel Through Your Payment Provider
If you're still being charged after canceling in Influencer Studio, you may need to cancel the subscription directly through your payment provider:
- PayPal: Log into PayPal → Settings → Payments → Manage automatic payments → Find Influencer Studio → Cancel
- Credit/Debit Card: Contact your bank or card issuer to stop recurring payments to Influencer Studio
Step 3: Contact Support Immediately
If charges continue after following the steps above, contact our support team right away with:
- Your email address associated with the account
- Screenshots of the charges from your bank or payment provider
- The dates and amounts of the unauthorized charges
- Confirmation that you've canceled through both Influencer Studio and your payment provider
Our team will investigate and process any applicable refunds for charges made after your cancellation date.
Getting a Refund
If you were charged after properly canceling your subscription, you may be eligible for a refund. Contact support with documentation of:
- Your cancellation confirmation
- Bank statements showing the charges
- The timeframe of unauthorized charges
We'll review your case and process refunds for any charges that occurred after your valid cancellation date.
Preventing Future Issues
To ensure clean cancellation in the future:
- Cancel your subscription through the Influencer Studio billing page first
- Wait for email confirmation of cancellation
- Verify cancellation in your payment provider's recurring payments section
- Keep records of all cancellation confirmations
Need immediate help? Contact our support team through the chat widget or email us with your account details and charge documentation.