Why Am I Still Being Charged After Canceling My Subscription?

If you canceled your subscription but charges keep appearing on your card, here's what's happening and how to fix it.

Why This Happens

Sometimes a cancellation doesn't process correctly on our end, even though you went through the proper steps. Our billing system might not have recorded the cancellation, so recurring charges continue.

This isn't common, but when it does happen, we take it seriously.

What to Do Right Now

Contact support immediately through the chat widget or email. Tell us:

• When you canceled (approximate date if you don't remember exactly)
• How many months you've been charged since then
• Whether you still see an active subscription in your account settings

We'll check our billing records, cancel any active subscription that shouldn't be there, and process refunds for the incorrect charges.

Do I Need Proof I Canceled?

No. If you canceled through the proper process and our system shows you don't have an active paid account, we'll investigate on our end. You're not required to keep screenshots or cancellation confirmations.

That said, if you do have a screenshot or confirmation email from when you canceled, it speeds things up.

How Far Back Can I Get Refunded?

We typically refund the last two to three months of incorrect charges once we confirm the cancellation should have processed. If you've been charged longer than that, mention it when you contact us and we'll review your specific case.

How to Cancel Properly (To Avoid This)

Go to your account settings, find the Billing or Subscription section, and click Cancel Subscription. Follow the prompts until you see a confirmation message.

After canceling, check your email for a cancellation confirmation. If you don't receive one within a few minutes, reach out to support to verify the cancellation went through.

You can also remove your payment method entirely after canceling to prevent any future charges. Instructions for that are in this article.

What If My Bank Already Disputed the Charges?

Let us know. We can still cancel your subscription and coordinate with your bank if needed, but chargebacks sometimes complicate refunds. It's faster to contact us first before disputing with your bank.