Why Does It Say I Have Credits But Generation Says I Don't Have Enough?

If you're unable to generate videos in Cinema Mode despite having sufficient credits (e.g., 5,000+ credits), this issue may be related to a temporary sync problem, browser cache, or a specific error with your generation request.

Common Causes and Solutions

1. Refresh Your Browser and Check Credit Balance

Sometimes your credit balance may not display correctly due to a browser cache issue:

• Hard refresh your browser (Ctrl+F5 on Windows or Cmd+Shift+R on Mac)
• Log out and log back into your account
• Check your credit balance in your account settings to confirm the correct amount

2. Check for Specific Error Messages

When you attempt to generate a video, look for any error messages that appear. Common errors include:

• Content moderation errors - Your video script or settings may violate content policies
• "Insufficient credits" despite having credits - May indicate a temporary sync issue
• Generation stuck or failed - Server-side processing issues

3. Verify Video Generation Settings

Ensure your Cinema Mode settings are configured correctly:

• Check that you've selected a valid video duration
• Verify your aspect ratio is set properly
• Ensure all required fields (script, voice, etc.) are filled in

4. Try a Different Browser or Clear Cache

Browser-specific issues can sometimes prevent video generation:

• Clear your browser cache and cookies
• Try using a different browser (Chrome, Firefox, Safari, Edge)
• Disable browser extensions that might interfere with the platform

Still Having Issues?

If you continue to experience problems generating videos despite having credits, please contact support with the following information:

• The exact error message you're seeing (if any)
• Your current credit balance
• The video settings you're trying to use (duration, aspect ratio, etc.)
• Screenshots of the issue

Our support team will investigate the issue and help restore your ability to generate videos.