What to Do If You Haven't Received Your Mystery Box

Signed up expecting a free credits bonus and your account shows nothing? That's usually the mystery box promo, and it doesn't always land in your account automatically.

Why it's not showing up

The mystery box credits get added through a manual check on our end, not an instant trigger the moment you create an account. If you signed up recently, it can take a bit before anyone's gotten to it, and in some cases it needs a person to confirm you actually qualify (new signup, correct email, no duplicate accounts) before the credits get applied.

A few common causes:

• You signed up with an email that doesn't match what you're now logged in with
• The promo window had already closed when you signed up
• The credits were queued but haven't been processed yet
• You created more than one account, which can flag the claim for review

How to claim it

Don't wait around refreshing your dashboard. Email [email protected] directly with the email address tied to your account and a short note saying you haven't received your mystery box credits. Include your signup date if you remember it; that speeds things up.

Support isn't staffed around the clock (hours run Tuesday through Saturday, 12:00 AM to 8:00 AM PDT), so if you message outside that window, expect a reply once the team's back online rather than instantly.