Why Didn't My Credits Appear After Purchase?

If you bought credits and the money left your account but the credits didn't show up, the transaction likely failed on our end even though your bank processed the charge.

What Happens When a Transaction Fails

When a payment fails after your bank approves it, the charge gets reversed automatically. Your bank will return the money to your account, usually within 3-7 business days depending on your card issuer. You won't be charged, and no credits will be added to your account.

How to Complete Your Purchase

Try purchasing again with a different payment method. Sometimes a card that worked before will fail due to fraud detection rules, international transaction blocks, or temporary holds your bank placed without telling you.

If the same card keeps failing, contact your bank to ask if they're blocking the transaction. Some banks flag AI service purchases as high-risk even when they're legitimate.

Still Having Trouble?

If you've tried multiple cards and none of them work, reach out to our support team with the email address tied to your account. We can check the payment logs and help you figure out what's blocking the transaction.