Why Are My Generations Hidden But Credits Still Deducted?

If you're experiencing errors where your AI generations are hidden but your credits are still being deducted, this article will help you understand what's happening and how to resolve it.

Common Causes

There are a few reasons why your generations might be hidden while credits are still consumed:

• NSFW Content Detection: If the AI detects that your prompt or generated content violates our content policy (including NSFW/adult content), the generation will be hidden automatically. However, credits are still used because the AI processing was completed.
• Content Policy Violations: Generations that violate our terms of service are automatically filtered and hidden from your view, but the computational resources were already used.
• Technical Errors: Occasionally, technical issues may cause generations to be hidden even when they shouldn't be.

What to Do

1. Review Your Prompts

Check if your prompts might be triggering content filters. Avoid requesting:

• NSFW or adult content
• Violence or graphic imagery
• Content that violates our terms of service

2. Check Your Generation History

Navigate to your generation history in Influencer Mode to see if there are any error messages associated with the hidden generations.

3. Contact Support

If you believe your generations were hidden in error and did not violate any policies, please contact our support team with:

• Your account email address
• The approximate time of the generations
• A description of what you were trying to generate

Preventing Future Issues

To avoid having generations hidden:

• Ensure your prompts comply with our content policy
• Use clear, descriptive language that focuses on appropriate content
• Review our terms of service and acceptable use guidelines

If you continue to experience issues with hidden generations, our support team is here to help investigate and resolve the problem.